Arbor Lens Legal Documentation

Terms of Service & Privacy Policy

Last Updated: August 2026 • Effective for all Arbor Lens users, faculty, administrators, and students.

End-to-End Encryption

All student performance data, academic records, and behavior logs are fully encrypted in transit (TLS 1.3) and at rest (AES-256).

AI Accuracy Notice

AI-generated growth advice, executive summaries, and analytics may occasionally contain errors. Teachers should review AI output before final decisions.

Support Ticket SLA

Support requests submitted via Tickets are processed on a best-effort basis. Immediate response or resolution times cannot be guaranteed.

01. Data Encryption & Privacy Protection

Arbor Lens takes institutional data security and student privacy with utmost seriousness. All data processed through our platform—including academic report cards, marks, behavior logs, medical/ADHD documentation, and teacher evaluations—is encrypted using industry-standard enterprise encryption protocols.

Data in transit is secured using TLS 1.3 cryptographic protocols.
Data at rest stored in database tables and file buckets is encrypted using AES-256 encryption.
Strict role-based authorization prevents teachers, coordinators, and administrators from viewing unassigned institutional data.

02. AI Model Disclaimers & Usage Policy

Arbor Lens integrates Artificial Intelligence models (such as LLMs) to assist faculty in drafting student progress summaries, behavior insights, and growth suggestions.

Important Disclaimer: AI models generate outputs based on probabilistic pattern matching and may occasionally produce inaccurate, incomplete, or biased information ("hallucinations"). AI-generated suggestions should serve as assistive drafting tools and must always be reviewed, verified, and approved by qualified educational professionals prior to official communication with parents or students.

03. Support Ticket Policy & SLA Limitations

The integrated Support Ticket system allows users to raise technical issues, password reset requests, or system feedback with system administrators.

Support tickets are triaged based on system load, urgency, and IT staff availability.
While our support team strives to resolve tickets promptly, Arbor Lens does not guarantee immediate turnaround times or guaranteed resolution for every submitted ticket.
Critical system outages take precedence over cosmetic requests or custom feature inquiries.

04. Acceptable Use & Account Responsibilities

Users are strictly responsible for maintaining the confidentiality of their login credentials and session cookies. Sharing account access across unauthorized individuals or attempting to bypass role-based permissions is strictly prohibited.

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